Enquï¿½te de satisfaction client

Dï¿½finition pour le management de la qualitï¿½ : ï¿½ Enquï¿½te de satisfaction client ï¿½

Enquï¿½te de satisfaction client

Outils permettant l'ï¿½valuation rï¿½guliï¿½re de la satisfaction des clients

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ï¿½chantillonnage

ï¿½coute des clients en mode continu

Entrepï¿½t de donnï¿½es

ï¿½quipes autonomes

ï¿½quipes de travail

ï¿½tude de temps et mouvements

ï¿½valuation 360ï¿½

ï¿½valuation et suivi des fournisseurs

ï¿½valuation par critï¿½res pondï¿½rï¿½s

Entitï¿½

Enregistrement

Evaluation qualitï¿½

Exigences de la sociï¿½tï¿½

Exigences pour la qualitï¿½

Echantillon

Efficacitï¿½

Efficience

Enregistrement

Essai

Etalon

Etalonnage

Evaluation

ï¿½noncï¿½ de mission

ï¿½noncï¿½ de valeurs

ï¿½noncï¿½ de vision

Enquï¿½te de satisfaction client

Exigence

EPI

Ecart

Effet de dï¿½faillance

Environnement

Environnement de travail

Ecoconception

Ecologie industrielle

Externalitï¿½

EN 9100